Refund Policy

All the returns will be calculated as per the actual purchase price paid at the time of purchase. Please note that the returns for credit as well as debit card transactions are issued within two (2) business days, nevertheless it might take up to five (5) business days for the credit to post to your credit card or bank account.

Physically Shipped Products & Media

If you have mistakenly received a different product than what you have ordered, or if the product is defective or fault upon receipt, we will replace the product without any additional cost to you.

If you cancel your submitted order before the product is shipped, we will refund the full and complete purchase price. If you cancel your order after the product is shipped, we will not issue a refund in such a scenario.

Online Form Filling & Completion Service

In case if you are requesting for a refund for your purchase of the Service over our Website, you must make your request within ninety (90) days of the date you purchased for the Service. If you request for a refund after you click the ‘Finish,’ ‘Print’ or ‘Submit’ button, we will not be able to issue a refund since your form will have been created and either delivered to you or, at your request, to the USCIS for processing. If you request a refund before you click the ‘Finish,’ ‘Print’ or ‘Submit’ button, then we will refund the full and entire price you paid with us.

Products that are Downloadable

All our download products that are successfully downloaded by you (according to our UIC records) are non- refundable.

We may provide special offers on our Website, via e-mail, telephone or otherwise. If there is a variation, difference or conflict between the terms of the special offer and these terms, the Terms of the special offer will apply.

To request an exchange or refund, contact Customer Service through telephone during regular business hours at the telephone number given when you logged in to the Website. You may also Contact Us and request that Customer Service could contact you by telephone to discuss about a refund request. Customers ineligible or unsuitable for a refund may be granted partial refund, which is solely at our discretion.

We are not accountable or liable for any refund amount due to technical problems on your computer, including but not limited to: network issues, inability to install Adobe Acrobat Reader, printer malfunction, and/or issues due to Internet connectivity.

In spite of anything to the contrary herein, with regard to refund requests for Online Form Completion Services only, if you are a resident of the state of California, Illinois, Maryland, Michigan, Minnesota, New York or Washington, you have the right to rescind the transaction for any specific reason, and receive a full refund, within either three (3) business working days or seventy two (72) hours of entering into the contract for such services, whichever is longer as applicable.

The customer service needs to be contacted by telephone during regular business hours to have a cancellation or refund. The customer support number can be found on the homepage in the website.Customers can also email customer support at support@usimmigration-center.com and request a callback to any number they provide in the email.